Returns, Refunds & Exchange Policy – Neel Jewels®

15-Day Return / Money-Back Guarantee

Enjoy peace of mind with our 15-day money-back guarantee. Items can be returned or exchanged within 15 days of delivery, completely free of charge. Contact our jewellery consultant at +91-8850124007 or email neeljewels.customercare@gmail.com.

Key Points:

• Not applicable on engraved or personalized products.
• Items exchanged under the 30-Day Exchange Policy are not eligible for this guarantee.
• Designs showing wear, alterations, or resizing by third-party jewellers are excluded.
• For exchanges with higher product value, the difference must be paid by the customer.

30-Day Exchange Policy

Returns or exchanges are accepted within 30 days of delivery. A fully insured, free shipping label will be emailed to you within 3–5 working days.

Return Conditions:

• Items must remain in original purchase condition with all documentation.
• Items must be shipped back within 30 days of delivery.

Damaged Items

• Refuse the shipment if the package arrives damaged or contact us immediately at +91-8850124007.
• Retain all packing materials unless advised otherwise.
• Report claims within 1 day of receipt.

Exchange Policy:

• One exchange allowed within 30 days for full value.
• Exchanged orders are not eligible for the 15-Day Money-Back Guarantee.
• Value difference must be settled by the customer.

Non-Refundable Items

• Engraved, personalized products, and gold coins.
• Special/custom orders (final sale).
• Shipping fees.
• Incomplete returns lacking paperwork or products.

Non-Resizable Items

Certain designs cannot be resized, including:

• Diamond and gemstone eternity rings with fixed stone counts.

Confirm your ring size before purchase. For guidance, call +91-8850124007 or use our online ring sizer tool.

Return or Exchange Process

1. Initiate Your Return:

   A free insured shipping label will be sent to your email within 7–10 days.

2. Package Securely:
   • Use original packaging.
   • Include diamond grading reports (₹5000 fee if missing).
   • Do not write “Neel Jewels®” on the box for security reasons.
3. Insure Your Shipment:

   Use our complimentary insured service or arrange your own coverage.

Post-Return Processing

• Returns processed within 48 hours of receipt.
• Email confirmation after Quality Assurance check.
• Refunds within 3–5 business days (wire up to 10 days).
• High seasonal volumes may delay processing.

Order Cancellations or Changes

To modify or cancel an order, call +91-8850124007 before shipping confirmation. Special orders and shipped items cannot be changed or cancelled.

Repair & Replacement Policy

• 1-Year Warranty: Free replacements for manufacturing defects within one year.
• Repairs beyond one year are chargeable based on design.
• Each repair is assessed individually.