15-Day Return/Money-Back Guarantee

Enjoy peace of mind with our 15-day money-back guarantee. Items can be returned or exchanged within 15 days of delivery, completely free of charge and with no questions asked. Contact our jewellery consultant at +91-8850124007 for assistance or email us at neeljewels.customercare@gmail.com.

Key Points

• Not applicable on engraved or personalized products.
• Items exchanged under the 30-Day Exchange Policy are not eligible for the 15-Day Money-Back.
• Designs showing wear and tear, alterations, or resizing (by a jeweller other than Neel Jewels^®) are not eligible.
• If the new product's value exceeds the returned product's value, the difference must be paid by the customer.

30-Day Exchange Policy

Returns for refunds or exchanges are accepted within 30 days of delivery. Upon initiating a return, a fully insured, free shipping label will be emailed to you within 3-5 working days.

Return Conditions:

• Items must remain in original purchase condition, including all documentation.
• Items should be shipped back within 30 days of delivery.

Damaged Items:

• If your package or item arrives damaged, refuse the shipment or contact us immediately at +91-8850124007.
• Retain all packing materials unless advised otherwise by Neel Jewels^®.
• Report claims for damaged or missing items within one day of receipt.

Exchange Policy:

• Items can be exchanged once within 30 days for full value.
• Orders exchanged under this policy are not eligible for the 15-Day Money-Back Guarantee.
• Any value difference for exchanged items must be settled by the customer.

Non-Resizable Items

Certain designs cannot be resized, including:

• Diamond and gemstone eternity rings with fixed gemstone counts.

Please confirm your ring size before purchase. For guidance, contact our jewellery consultant at +91-8850124007 or use our online ring sizer tool.

Return or Exchange Process

1. Initiate Your Return:

   A free FedEx/UPS/DHL/Blue Dart/Sequel/BVC shipping label will be sent to you via email within 7 to 10 days of initiating your return.

2. Securely Package Your Item:
   • Use original packing materials for secure packaging.
   • Include diamond grading reports or appraisals if applicable. (A ₹5000 fee applies for missing diamond reports.)
   • Avoid writing "Neel Jewels^®" on the box for security reasons.
3. Insure Your Shipment:

   Use our complimentary return service, which includes insurance, or purchase your own insurance for full protection.

Post-Return Processing

• Returns are processed within 48 hours of receipt.
• A confirmation email will be sent once your return passes Quality Assurance.
• Refunds are credited to your original payment method within 3-5 business days, with wire transfers taking up to 10 days.
• High return volumes, such as after holidays, may extend processing times.

Order Cancellations or Changes

To modify or cancel an order, contact us at +91-8850124007 before shipping confirmation. While we strive to accommodate changes, some adjustments may delay shipping. Special orders and shipped items cannot be altered or cancelled.

Repair & Replacement Policy

• 1-Year Warranty: Free replacements are offered for manufacturing defects within the first year.
• Repairs beyond one year are chargeable based on the required work.
• Repairs are assessed individually depending on the design.