How long do I have to exchange my purchase?

You can exchange your purchase within 30 days of delivery. After initiating a return, an insured, free shipping label is emailed within 3–5 business days.

What are the return conditions?

Items must be in original purchase condition with all documentation and must be shipped back within 30 days of delivery.

What should I do if my item arrives damaged?

Refuse the shipment or contact +91-8850124007 immediately. Keep all packing materials and report claims within one day of receipt.

Are any items non-refundable or non-exchangeable?

Engraved/personalized products and special orders are not eligible. Incomplete returns missing paperwork or product are not processed.

Can all rings be resized?

No. Some designs, such as diamond or gemstone eternity rings with fixed stone counts, cannot be resized. Please confirm your ring size before purchase.

How do I initiate a return and what is the process?

Initiate your return to receive a free insured label (FedEx/UPS/DHL/Blue Dart/Sequel/BVC). Package securely with original materials, include grading reports (₹5000 fee if missing), and for security, do not write “Neel Jewels®” on the box.

When will I receive my refund?

Returns are processed within 48 hours of receipt. Refunds are issued within 3–5 business days to the original payment method (wire transfers may take up to 10 days).

Can I cancel or change my order?

Contact +91-8850124007 before shipping confirmation. Some changes may delay shipping. Special orders and shipped items cannot be cancelled or altered.

Do you offer repairs or replacements?

We provide a 1-year warranty for manufacturing defects. Repairs beyond one year are chargeable and assessed individually.

Neel Jewels^® 30-Day Exchange Policy

At Neel Jewels^®, we strive to provide a seamless shopping experience. Our 30-Day Exchange Policy ensures you can shop with confidence.

Returns & Exchanges

You may exchange your purchase within 30 days of delivery. Once a return is initiated, a fully insured, free shipping label will be emailed to you within 3–5 business days.

Return Conditions

Items must be in their original purchase condition, including all documentation.
Items must be shipped back within 30 days of delivery.

Damaged Items

If your package or item arrives damaged:

Refuse the shipment or contact us immediately at +91-8850124007.
Retain all packing materials until advised otherwise by our team.
Report claims for damaged or missing items within one day of receipt.

Exchange Policy

Items can be exchanged once within 30 days for their full value.
Orders exchanged under this policy are not eligible for the 15-Day Money-Back Guarantee.
Any difference in value for exchanged items must be paid by the customer.

Non-Refundable Items

The following items cannot be refunded or exchanged:

Engraved or personalized products
Special orders (final sale)
Incomplete returns missing paperwork or the product

Non-Resizable Items

Some designs cannot be resized, including:

Diamond and gemstone eternity rings (fixed gemstone count)

Tip: Please confirm your ring size before purchase. For assistance, contact our jewellery consultant at +91-8850124007 or use our online ring sizer tool.

Return or Exchange Process

To return or exchange a diamond or jewellery item, follow these steps:

Initiate Your Return

A free FedEx/UPS/DHL/Blue Dart/Sequel/BVC shipping label will be emailed to you within 7–10 days of initiating the return.
Securely Package Your Item
- Use the original packaging materials for secure shipping.
- Include diamond grading reports or appraisals if applicable (₹5000 fee applies for missing reports).
- For security reasons, do not write “Neel Jewels^®” on the box.
Insure Your Shipment

Use our complimentary return service with insurance, or purchase your own insurance for full protection.

Post-Return Processing

Returns are processed within 48 hours of receipt.
You will receive a confirmation email once your return passes Quality Assurance.
Refunds are credited within 3–5 business days (wire transfers may take up to 10 days).
High return volumes (e.g., after holidays) may slightly extend processing times.

Order Cancellations or Changes

To modify or cancel an order, contact us at +91-8850124007 before shipping confirmation.
Some changes may delay shipping.
Special orders and shipped items cannot be cancelled or altered.

Repair & Replacement Policy

1-Year Warranty: Free replacements are offered for manufacturing defects within one year.
Repairs beyond one year are chargeable based on required work.
Repairs are assessed individually based on the design.

T & C Apply

Thank You!

Neel Jewels^® 30-Day Exchange Policy

Returns & Exchanges

Return Conditions

Damaged Items

Exchange Policy

Non-Refundable Items

Non-Resizable Items

Return or Exchange Process

Initiate Your Return

Securely Package Your Item

Insure Your Shipment

Post-Return Processing

Order Cancellations or Changes

Repair & Replacement Policy

Popular Searches

Rings

Earrings

Mangalsutra

Kids Jewellery

Bracelets and Bangles

Nosepins

Pendants

Necklaces

Men's Jewellery

Love Collection

COPYRIGHT Neel Jewels ^® © 2025

Arrange a Call at Your Convenience!

Provide Your Number

Thank You!

Neel Jewels® 30-Day Exchange Policy

Returns & Exchanges

Return Conditions

Damaged Items

Exchange Policy

Non-Refundable Items

Non-Resizable Items

Return or Exchange Process

Initiate Your Return

Securely Package Your Item

Insure Your Shipment

Post-Return Processing

Order Cancellations or Changes

Repair & Replacement Policy

Popular Searches

Rings

Earrings

Mangalsutra

Kids Jewellery

Bracelets and Bangles

Nosepins

Pendants

Necklaces

Men's Jewellery

Love Collection

COPYRIGHT Neel Jewels ® © 2025

Arrange a Call at Your Convenience!

Neel Jewels^® 30-Day Exchange Policy

COPYRIGHT Neel Jewels ^® © 2025